Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of Cleon Labs' services, including our upload analyzer and integrated cloud email security features (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms.

2. Service Overview

Cleon Labs provides AI-powered email threat detection and analysis. The Service includes: (a) a file upload analyzer for testing email files, and (b) optional integrations with email providers (e.g., Google Workspace, Microsoft 365) for continuous protection.

3. Upload Analyzer (No Retention)

When you upload a file (e.g., .eml or .txt) for analysis, the file is processed temporarily to generate results and is not stored or retained by Cleon Labs after processing. You are responsible for ensuring uploaded files do not contain personal, confidential, or sensitive information.

To provide accurate threat analysis, we utilize third-party services for AI-powered content analysis and for malware detection and URL reputation checking. These services receive limited portions of your uploaded content as necessary to perform their analysis functions. We endeavor to minimize data shared with third parties and only transmit information required for security analysis purposes.

The upload feature is rate-limited (e.g., 3 scans per 24 hours per IP) to ensure availability. We may process IP addresses and similar technical signals solely to enforce rate limits and protect the Service.

4. Connected Email Integrations

If you connect an email provider, you authorize Cleon Labs to access and process email data as necessary to provide threat detection and related security capabilities. We may store limited metadata, analysis outputs, connection status, and authorization tokens required to maintain the integration. We endeavor to minimize data retention and avoid storing message bodies unless strictly necessary for security operations.

You may revoke the integration at any time. Revocation will stop future data flows; certain records (e.g., security incident logs, analysis summaries, audit records) may be retained for compliance, security, and operational integrity.

5. Accounts, Eligibility, and Security

You must be legally capable of entering into these Terms. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately of any unauthorized use.

6. Acceptable Use

• Do not upload emails containing personal, confidential, or sensitive information to the upload analyzer.
• Do not use the Service to transmit malicious, infringing, or unlawful content.
• Do not attempt to bypass security controls, rate limits, or access the Service in an unauthorized manner.
• Do not reverse engineer, interfere with, or disrupt the Service or its infrastructure.

7. Intellectual Property

The Service, including all software, models, and content, is owned by Cleon Labs and its licensors. Except for rights expressly granted to you, no rights are transferred. You may use the Service solely for lawful internal purposes.

8. Disclaimers

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLEON LABS DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, SECURE, OR UNINTERRUPTED, OR THAT IT WILL DETECT OR PREVENT ALL THREATS.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLEON LABS AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT WILL OUR AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE EXCEED THE GREATER OF (A) THE AMOUNT PAID BY YOU TO CLEON LABS FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS ($100) IF NO FEES WERE PAID.

10. Indemnification

You agree to indemnify and hold harmless Cleon Labs, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Service or violation of these Terms.

11. Suspension and Termination

We may suspend or terminate your access to the Service at any time with or without cause, including for violation of these Terms or to protect the security, integrity, or availability of the Service.

12. Governing Law

These Terms are governed by the laws of the jurisdiction in which Cleon Labs is established, without regard to conflict of law principles. The exclusive venue for disputes arising under these Terms will be the competent courts located in that jurisdiction.

13. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide notice as appropriate (e.g., by updating the date above or providing in-product notice). Your continued use of the Service constitutes acceptance of the updated Terms.

14. Contact

Questions about these Terms? Contact us using the information provided on our website.